| Terms & Conditions The following are the terms and conditions for the sale of goods by us and replace any previous terms and conditions. Real Interactive Limited trades under the name of Taboo Pleasures (our website). Real Interactive Limited owns the Taboo Pleasures website. By accessing or using Taboo Pleasures and by clicking to indicate you have read and agreed these terms when ordering, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Service Department before ordering from us. Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference. We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received. Purchasing from our website In order to purchase from this website you must be at least 18 years of age or have the legal right to possess adult products in your area or community and are not offended by any adult merchandise. By entering this website you have released and discharged the providers/owners and creators of this site from all liability which may arise from using this website. For your discretion all credit and debit cards will be charged in the name of Nochex. Real Interactive has its registered address at Real Interactive Limited, 1210 Parkview, Arlington Business Park, Theale RG7 4TY and our company number is 06433171. Please send all postal correspondence (apart from returns) to: Real Interactive Limited, 1210 Parkview, Arlington Business Park, Theale RG7 4TY We abide by the Privacy and Electronic Communications Act rules and therefore we do not send random marketing emails to personal email addresses (spam). We conform to the requirements of the Data Protection Act, 1988. We use cookies only to improve our web-site and to ensure you have an excellent shopping experience with us every time. All products sold through this website are sold as 'novelty goods'. The vendor cannot be held responsible for any injury caused by improper use of any of these products. The details on our websites are not offers that you can accept. The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we despatch the goods. Prior to then we will be under no obligation to supply you with the goods you have ordered. It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures. Data Protection Please note that by sending us your order, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as delivery firms). We will ask for your permission if we wish to use your details for any other reason and you may ask us in writing to remove your details from our system by writing to our address. Price The price shall be the price quoted on the website or the catalogue (which is inclusive of VAT) except for when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid. We retain the right to change any price displayed on our website without prior notice. You will be required to pay extra for delivery. Orders received from outside the UK. If your order has been placed using our currency selector, please note you will be charged in UK sterling and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order is despatched. This may give rise to currency fluctuations. Payment Payment can be made by credit card, debit card or cheques. You can order through our web-site, by post, face to face goods party or by telephone. If you pay by credit card or debit card we will despatch the goods as soon as your payment has been processed. If you pay by cheque we will despatch goods after the funds have cleared. Please make all cheques payable to "Real Interactive Limited ". Business Customers This condition will only apply to business customers.
In spite of delivery having been made, title in the goods shall not pass to you until you have paid all sums due to us. Notwithstanding that the goods remain our property, you may sell them. However, you must hold the sale proceeds on trust for us until we have been paid in full. Availability of goods you order If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid. Returns With Taboo Pleasures you can cancel an order within 14 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund. You may exchange unused and unopened products within 30 days for alternative items. Refunds will not be given after 14 days under any circumstances. Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged. You have the option to exchange products for any reasons for up to 30 days after purchase as long as your products are unused, unworn and unopened. If you have ordered something in error, or decide that you don't want it, you may return it to us at your expense for a replacement within 30 days. For hygiene reasons Taboo Pleasures will under no circumstances accept returns of adult toys, bondage gear, creams, lubricants, massage oils or condoms if they have been opened and or used. Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged. Returning Lingerie, Harnesses and other Clothing We give correct size indications in our ads but should one of our lingerie items not fit you then you can return it for a refund or you can exchange it for an alternative product. Refunds can only be given if you return the unused and unlaundered item to us within 14 days. You can exchange the item for an alternative product within 30 days. You must keep all tags, labels and original packing intact. If they are broken or removed, we cannot accept the returned item. In this case we will return the item to you at your own cost. Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged. Returning a defective or faulty item If the product is defective, please give an exact description of the fault and return it in its original box with all manuals, tags, batteries and accessories for a full refund or replacement within 14 days of purchase. All returned products are tested and will be sent back to you if they are working. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag and pack them safely. How long will it take until I get my money back? The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product or us arranging to collect it from you. Remember, refunds can only be given on items which are returned to us with 7 days of your purchase. Instructions on how to return goods to Taboo Pleasures Before you return the goods to Taboo Pleasures you must inform us by either emailing Taboo Pleasures at sales@taboopleasures.co.uk or by giving us a call on 077992 13118 and we will be happy to issue you with a returns number. Once you have done this please enclose a note giving the reason for the return, including the item and returns number and wrap the package securely and send it to the address below. You should also include a copy of the original delivery note in the package. This allows us to process your request for a refund or an exchange much faster. Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them. There is no need to return your item by Special Delivery or Recorded Post, but you are advised to obtain a certificate of posting (for proof). If the item is lost and you can not prove that you sent it will not be able to offer you an exchange or refund. If you are returning an item you should send it to this address: Taboo Pleasures,
PO BOX 228,
Hitchin,
Herts,
SG4 0WW
Delivery We will deliver to the address given to us by you at the time you place your order. All orders received before 3pm on a business day will be despatched on the same day. Orders received after 3pm will be despatched on the next business day. We will try to deliver the goods within 14 days. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond our reasonable control. We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty. We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity). As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights. General The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable. Relevant United Kingdom law will apply to any contracts between us. Use of this website constitutes your acceptance of these terms and conditions which take effect on the date which you first use this website. Safety Disclaimer All goods sold through this site are sold as ‘novelty goods.' Taboo Pleasures can not be held responsible for damages caused if any of our products for sale contain latex. The vendor, Real Interactive Limited, the owning company of Taboopleasuresco.uk, cannot be held responsible for any injury caused by improper use. Goods or packaging of goods may differ slightly to those displayed on the website. Real Interactive Limited, owning company of Taboopleasures.co.uk cannot be held responsible for errors or interruption on the website. Taboo Pleasures assume no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from its website. Taboo Pleasures has taken considerable care in preparing information and materials which is displayed in its website. However, Taboo Pleasures is unable to provide any warranty concerning the accuracy or completeness of any information contained herein. Copyright Statement Any material found within the pages of Taboo Pleasures, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use. Trademark Statement Taboo Pleasures ® is a trademark registered to Real Interactive Limited Definitions "you" and "your" means the person, firm or company who enters into a contract with us "us", "our" and "we" means Real Interactive Limited. ‘The company" means Real Interactive Limited |
